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Client Technical Support Analyst - 1st Line / 2nd Line Helpdesk Analyst |
|---|
IT |
in London Westminster |
| Client Technical Support Analyst - 1st Line / 2nd Line Helpdesk Analyst
London, Central London SW1 c£30,000 dep on exp The leading provider of real-time pricing aggregation services and data products for the OTC credit and credit derivatives market needs a strong, hands-on Client Technical Support Analyst for their Helpdesk Team. You will have some previous experience interfacing with clients in the Financial Services industry. Key responsibilities will include the provision of application, technical and data support. As Client Technical Support Analyst you will have skills / experience in the following: * Microsoft Operating Systems: Windows Server *****/ *****and Windows XP * Windows Services, Windows Registry, Event Viewer, Performance Monitoring and general troubleshooting * Microsoft SQL Server *****/ ***** * Microsoft Office *****/ XP / *****- Especially Outlook and Excel (Excel Add-ins and Macros) * Remote Support and Remote Access Technologies - VPN, WebEx, Citrix, Windows Remote Desktop, etc. * Helpdesk Call Logging System Our client has expressed that the following would be a great advantage: * Market Data Applications (Bloomberg / Reuters, etc) * SalesForce CRM System * Microsoft Exchange Server * Lotus Domino Server / Lotus Notes Client * TCP/IP Networking (Port Usage, Command Line Utilities, etc) * Credit Derivatives / Fixed Income All candidates must be positive and open, fast learners and quick thinking with a strong attention to detail. As Client Technical Support Analyst you will have a strong client orientation, excellent problem solving skills, a highly professional demeanor and be able to work well under pressure while handling multiple tasks. You must possess excellent telephone and written communication skills. You should also exhibit a strong interest in the commercial as well as technical aspects of the job and be able to demonstrate the flexibility and commitment expected within a small growing company. The candidate will have a unique opportunity to learn new technologies and obtain in-depth business knowledge of one of the most exciting financial sectors. To apply for the role of Client Technical Support Analyst, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with our client's requirements, they will be given full exposure to your details. Applicant details submitted will only be used in conjunction with this vacancy. Additional Keywords: Client Support, Technical Support, IT Support, Helpdesk Analyst, Help Desk, Support Engineer, Support Analyst, 1st Line Support, 2nd Line Support, Level I Support, Level II Support |
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