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Customer Support Engineer - Technical, Server and Network Support |
|---|
IT |
in London City |
| Customer Support Engineer - Technical Support, Server Support, Network Support (Windows Server *****, Linux, Redhat, Solaris)
Central London E1 £25,000 - £35,000 + 15% Shift Allowance Our client is a subsidiary the largest provider of telecommunications, Internet and mobile services in Japan and one of the world’s largest organisations. They now need a Customer Support Engineer to join their team. The Customer Support Engineer will be responsible for the day-to-day support of our client’s Online Enterprise Hosting customers, using their high level of technical skills and showing a clear commitment to customer satisfaction. The Customer Support Engineer will: - Provide Support for the company’s customer base via telephone and email - Support, maintain, and improve customer services - Provide accurate and timely diagnosis and rectification of customer faults - Resolve or escalate problems and service requests according to established procedures - Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction To excel as the Customer Service Engineer, you will demonstrate technical skills in the following areas: - Microsoft Windows Server *****(Standard and Advanced Servers) - Linux (preferably Redhat Enterprise and Debian) - Solaris - Microsoft Internet Information Server (IIS) - Apache - DNS - Working knowledge of TCP/IP and server load balancing - Working knowledge of Netbackup Experienced in offering server/network support to customers, you will be educated to degree level (or equivalent) in a relevant technical discipline, or possess relevant industry experience. It would be advantageous to our client if you possessed the following skills/experience (though not essential): - Microsoft Windows Server ***** - Experience with Nokia’s IPSO and Check Point products - Networking experience - Exposure to IBM server, Sun Server, Alteon load balancers and NetApps product ranges This is an office based role; however some site work may be required. To apply for the role of Customer Support Engineer, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: Customer Support Engineer, Technical Support, Server Support, Network Support, Windows Server *****, Linux, Redhat, Solaris, Apache, DNS, Veritas, TCP/IP, NetApp, IT, Engineering. |
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