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Helpdesk Team Leader - Desktop Services (IT Technical Support) - Hounslow, West London - Up to £40k |
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IT |
in London Hounslow |
| Helpdesk Team Leader - Desktop Services (IT Technical Support)
London, Hounslow, West London Up to £40,000 + medical, dental, travel insurance, 25 days holiday A global player in the IT Services sector needs a Helpdesk Team Leader. You will be hands on technically and able to lead & manage the helpdesk team, with overall responsibility/accountability for: the MIS Helpdesk/Service Desk, the Desktop Applications/Services and the Helpdesk/Support Team Staff. You will need: * Proven experience of the Microsoft family of products, having worked with Windows 95, NT4, Windows *****, and XP, also being proficient in MS Office, troubleshooting Word, Excel, etc. * Proven People Management skills, including coaching, mentoring You will also need experience of the following: - Terminal Services - Level 3 desktop support inc baselining - Dell Hardware. - Troubleshooting networking issues - DNS/DHCP/WINS/TCPIP - Change, Availability, Capacity Management - Symantec Ghost - VNC/Hyena/Terminal Server - Helpdesk ticketing software - Remote access - Lotus Notes client The Helpdesk Team Leader will be educated to GCSE level in both Maths & English. Professional Qualifications necessary for the role of Helpdesk Team Leader: * ITIL Foundation Certificate in IT Service Management is desirable. * One of the following - MCSE, MCSA, MCP - desirable * Other qualifications in a related field or equivalent work experience * Personal FAST qualifications - desirable Furthermore you must have the ability to deal with high pressure situations while still providing excellent customer service. Successful candidates will need a driving license and a car. To apply for this role, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: Technical Support Advisor, Helpdesk Analyst, Technical Support Helpdesk, Helpdesk, Helpdesk Support, Support Analyst, Technical Support, IT Support, IT Technical Support Analyst, IT Support Consultant, IT Support Analyst, Technical Support Analyst, Support Engineer, Technical Specialist, Technical Analyst, Desktop Support Analyst, System Analyst, Help Desk Support, Support Specialist, Helpdesk Analyst. |
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