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IT Helpdesk - 1st and 2nd line Support A |
|---|
IT |
in London West End |
| Excellent opportunity working for a recruitment services company with offices based in Hammersmith and Westminster.
The role is to provide helpdesk and up to 2nd line pro-active support for 80 people in the business across 3 locations in Central London and 1 location in East Midlands. With excellent personal growth prospects this position would suit someone who has remained helpdesk focused and is looking at a more client facing role with project work. Duties: - Solely supporting the helpdesk and call logging and providing quick and efficient resolutions to all technology related problems up to 2nd line support. - Producing reports as and when requested by the IT Manager on all helpdesk and system related issues. - Supporting desktop and server environment both locally and remotely - Assisting with the installation, moves and changes to PCan’s - To be involved in any ad hoc projects as and when required KNOWLEDGE (include technical knowledge): Essential: Windows XP Pro, Win 2k Server, Active Directory, MS Exchange *****, Office XP, helpdesk software, LAN/WAN/TCPIP appreciation and windows NT4 and ***** Desirable: MS SQL2000, MCP (win *****),PABX, Programming, MCSE (win2000) Candidates must be: - Dynamic - Self starter - Pro-active - Thirst for knowledge - Time Management - Excellent all round IT Skills, particularly MSOffice XP and Windows XP Pro - Teamwork commitment to performance - Integrity - Analytical and problem solving skills - Professionalism - Administrative skills - Flexibility - Attention to details - Working under pressure - Ability to work in a target environment - Good all rounder - Willingness to learn new skills and technology Please only apply if you meet the technicial skill requirements and have a minimum of 12months IT helpdesk experience. Please send CVs to ****.co.uk |
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