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IT Support Analyst - Technical Support, Helpdesk |
|---|
IT |
in London Merton |
| IT Support Analyst - Technical Support, Helpdesk
Central London W1 £25,000 - £30,000 + Subsidised gym and healthcare benefit Europe’s largest online restaurant booking service is looking to recruit an IT Support Analyst. Due to continued expansion and technical innovation, they are pleased to announce the creation of a new role within their IT department. Reporting to the Head of IT, the new role of Support Analyst will manage the day-to-day needs of internal users (the marketing, restaurant relations, and customer services teams), end users, and partners. The main responsibilities of the role will include: - Supporting marketing in current and upcoming campaigns - Monitoring, reporting, analysis, and resolution of issues on all internal and external systems - Responding to consumer queries and issues - Providing 2nd line support to the Helpdesk Suitable candidates for the role are likely to have commercial experience and be degree-educated (or equivalent). They will be passionate about food and dining out, enjoy working in a fast-paced environment, keen to learn about the business, and be driven by delivering top-quality solutions with a plain-speaking approach. Technically, the role demands that candidates have a working knowledge of T-SQL (functions, SPs, views, and triggers), XHTML, and one of the following programming languages: Coldfusion, classic ASP, or C# (framework 2 or above). The ideal candidate should also possess proficiency in SQL Server *****operations (e.g. backup/restore, monitoring, optimisation), CSS & Javascript, and a knowledge of general web standards and conventions. Favourable skills to have include Flash scripting and any systems administration experience (for example, general Windows Server skills, firewalls, automated software deployment). To apply for this role, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with our client's requirements, they will be given full exposure to your details. Applicant details submitted will only be used in conjunction with this vacancy. Additional Keywords: IT Support Analyst, IT Support, Technical Support, Helpdesk, Help Desk, Helpdesk Analyst |
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