Search for live jobs like this one.
Service Delivery Manager - ITIL Service Management |
|---|
IT |
in London City |
| Service Delivery Manager - ITIL Service Management
Central London E1 £45,000 - £55,000 + Benefits Our client is a subsidiary of the largest provider of telecommunications, Internet and mobile services in Japan and one of the world’s largest organisations. They are currently looking for a Service Delivery Manager. The Service Delivery Manager will work within the Service Management Team to ensure operational service levels are achieved, and to ensure the 24/7 operations, services and solutions run smoothly. They will also ensure client expectations are met and managed. As a Service Delivery Manager, with your ability to understand the industry and competitive market place, you will: - work as part of a team, managing key accounts - develop and maintain client relationships - making regular client communication - develop, implement and analyse reports for clients - conduct regular service reviews on a monthly/quarterly basis - present information to clients at Director level - take ownership of, and resolve accordingly, any problems/issues - carry out analysis of performance issues with clients - work closely with Account Managers in retaining clients new business To succeed as a Service Delivery Manager you will have extensive experience of ITIL - based Service Management in a B2B service environment. With your experience of working in line with Best Practice in complex environments and within tight time constraints, you will be ITIL (foundation) certified. As the Service Delivery Manager you will possess the following skills and attributes: - Ability to present to all level of clients, internally and externally - Ability to influence others and negotiate to achieve the desired results - Drive and energy to achieve desired results - Management of effective and timely problem resolution in-line with clients - Good problem solving skills and the ability to adapt and influence in a rapidly changing environment - Good customer relationship management You will be an excellent communicator with good prioritisation skills. With your ability to communicate in a clear, concise, understandable manner in providing instructions and to listen attentively to others, you will be able to document incidents and write reports. To apply for the role of Service Delivery Manager, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: Service Delivery Manager, Service Delivery, IT, Telecoms, ITIL Service Management, Service Management, IT Service Delivery, ITIL. |
Search for live jobs like this one.
Contained here is an archive of the jobs posted on London Office Jobs. This is purely for reference. Applications for this job in London cannot be made. If you wish to find current vacancies please use the search option contained in the menu.
For more office Jobs in London
