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SUPPORT ANALYST/NETWORK CONSULTANT |
|---|
IT - Help Desk and Tech Support |
in London South West |
| A customer focussed individual, articulate and methodical, with very good interpersonal skills and experience of working in a support department dealing with the UK and overseas locations. Previous experience of maintaining Domino Servers/Windows Servers/Networks is essential.
The role will be varied and will include: - Log and resolve high level technical support requests from UK and overseas locations on IBM Lotus Notes and Domino. 24 x 7 availability for international support requests. - Ensuring all UK and international support calls are logged and prioritised, and to assign calls appropriately. - Maintain business critical Domino Servers/Windows Servers/Networks. - Setting up and maintaining an asset management system for all hardware and software. - Creating and maintaining the Company’s software licence register and reconcile the software audit data against the licence register. - Creating and maintaining the software library. - Build and provide support for new hardware to meet company needs (eg: Servers, PCs, Laptops, Printers and Fax machines). - Providing hardware support on PCs, laptops, printers and fax machines. - Reconfigure software and operating systems on both Windows and Macintosh machines. - Providing administration for purchase orders, invoices and manage stock levels and re-ordering process for computer consumables. The ideal candidate will have completed a degree level or equivalent education, and have a minimum of 5 years experience in a busy IT helpdesk providing first line support. |
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