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Knowledge Analyst |
|---|
Knowledge Management - Specialist |
in London Docklands |
| Top Financial Sector Management group require an experience knowledge Analsyt;
Duties: Acquire and maintain a good understanding of Assurance Advisory Services products, services and tools. Liaise closely Knowledge Management team regarding the strategy for the capture and dissemination of knowledge within Services nationally. Contribute to the process of turning collected information into knowledge to be re-used.For this activity liaise with other Service Area Knowledge Managers. Ensure that processes are in place to capture sources of information within the group. Complete ad hoc knowledge management projects as and when required, for example, assisting with Attestation information. Microweb/Repository and/or knowledge management system Content. Arrange for approval of new documents submitted to the Knowledge bases. Review expired documents and arrange for deletion or re-approval. Maintain sub sites within the UK Assurance Intranet ( currently a Microweb) with assistance from the Webmaster and Knowledge Manager. Submit documents to the Knowledge Repository and tag, sanitise, key-word and set saved searches. Ensure the appropriate balance of best practice materials are available for each service area and key function. Monitor gaps and report to Service Line managers.Proactively seek to fill obvious gaps. Respond to feedback about the quality of the repository in a timely manner. Manage day to day issues concerning Knowledge Repository.This includes responding to local and international requests for access to information. Act as initial helpline for information queries. As functionality expands, assist the rest of the Knowledge Management team in establishing processes for the capture of different types of information e.g. clients, people, discussion groups. Maintain the quality of these additional stores of information. Links between systems(5%) Liaise with the Service Line Managers and on a regular basis to ensure timely capture of new material. Statistics/Measurement(5%) Provide updated reports on KPI content provision - these are sent to the Service Area Managers. Monitor usage of the Microweb and Knowledge Repository and prepare monthly statistics, also indicating most popular document hits. Use the statistics to highlight areas of redundancy and areas of success. Familiarity with document management concepts and ability to organise, classify and catalogue. Ability to work on own initiative showing determination to succeed. Good team player. Analytical nature, methodical approach and attention to detail. Awareness of core Advisory Services, engagement cycle activities and the typical documents produced by the associated business processes. |
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