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Customer Service/Marshall |
|---|
Administration |
in London West End |
| MARSHAL
DUTIES AND RESPONSIBILITIES Your Superior/Head of Department is the Chief Marshal. Your duties, which may be revised after consultation with you, are as follows:- (a)To assist and welcome visitors, prevent congestion and ensure their orderly behaviour. (b)The surveillance of guided parties and the checking of unauthorised guides. (c)The maintenance of standing orders concerning guiding and photography. (d)General security surveillance, dealing with suspicious occurrences(reporting, but not touching, suspicious objects), and supervising the evacuation in an emergency. (e)You are required to carry out any reasonable instruction given you by the Chief Marshal or his Deputies. (f). In carrying out these duties, Marshals are expected to adopt a friendly and welcoming manner and to use tact and patience in dealing with the thousands of people of many nationalities and personalities, who visit this site.. Any firmness required must be exercised reasonably and courteously without being over-officious. In the event of any difficulty the assistance of the Chief Marshal or his Deputy should be enlisted. (g)You will be issued with a uniform and clothing for working outdoors as appropriate. (h)You are expected to be suitably and respectably dressed. (i)Employment is subject to a medical, satisfactory references and an initial probationary period of 6 months. Full time employees get 20 days paid holiday and there is a contributory pension scheme, 5% of salary being paid by the employee. (j)Normal Hours of Duty You are required to work a basic 40 hours per week (including lunch breaks) on a 7 day rota with two rest days, drawn up by your Superior/Head of Department covering 9.00 am to 6.00 pm or 7.00 am to 3.00 pm. (k)Overtime and Weekend Duties The job will involve overtime and weekend duty and it is a condition of your employment that you carry out duties outside the hours specified in paragraph (i) as and when required by your Superior/Head of Department. (l)Salary Per annum £16,536. NB:THE JOB REQUIRES A GREAT DEAL OF STANDING AND OUTSIDE WORK IS INVOLVED WHERE YOU WILL BE OPEN TO THE ELEMENTS. |
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