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Junior Administrator |
|---|
Administration - Administrator |
in London City |
| Hours of Work
Monday to Friday 8.30am to 5.30pm Lunch hours should not exceed one hour. Salary Up to £14,500 depending on age and experience Benefits Performance related bonus - approx. 19% of salary with qualifying period - after 3 month probationary period 21 days holiday Purpose of the Role: Providing basic administration support to Online Call Centre who take calls from Online Investments & Mortgages website Skills Required : Working to deadlines Team player Good communication skills Ability to work and adapt within an ever changing environment Summary of Responsibilities/Duties Sending personalised welcome packs to new users of Online Wealth service Chasing return & administration of signed Nominee forms from newly registered clients Updating client records Processing and balancing debit & credit card transactions Managing exception reporting (where clients have failed data integrity checks on the web-site) Banking and reconciliation of cheques Sending quotations with personalised welcome packs to Online Mortgage clients who wish to transact over the telephone Track and chase progress of outstanding requests Administration support for Customer Service Advisors (filing, photocopying, basic data entry Career Progression Where appropriate support staff will be given the opportunity to move into the Help Desk and take inbound calls from specified accounts with the option of transferring permanently into the help desk. |
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