Operations Manager Jobs in London


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Operations Manager

Administration - Office Manager

in London City

World leading supercorporate require a mature, skilled and experienced operations manager.
Please only apply if you have operations management experience withing a large corporate environment.

The Operations Manager will report directly to the Departmental Senior Manager.
Responsibilities
The key responsibilities of the role are to:

Manage admin/secretarial resourcing in liaison with department, monitor and balance workloads and general welfare of support staff. Review job specifications and recruit support staff as necessary. Ensure potential risks to the firm (disciplinary issues) are quickly resolved with HR. Oversee the performance management programme. Develop and maintain productive relationships, including coaching and counselling sessions.
Diarise and chair meetings with various initiative groups and facilitate progress against agreed obligations.
Prepare monthly management pack for management meetings.
Maintain a proper support environment and adapt it as required to meet the business needs. Establish and maintain an effective network of contacts across the firm. On a continuous basis, review structure, administrative procedures and processes, control costs, enact best practice and champion the value of a professional 'back office'.
In conjunction with users groups and Facilities representatives review accommodation matters, resolve issues and deliver practical, safe, business-focused solutions. Review business cases, query costs, challenge assumptions and agree scheduling of moves to suit the business.
Manage the procurement of IT hardware , software, telephones etc. Ensure all equipment in the business is fully supported, upgrades rolled out on time and ICT kept informed of business developments requiring solutions and support.
Manage operational risk, act as Fire Officer and on site Business Continuity Champion. Initiate and co ordinate Well Being programme. Brief and advise management team of emergency call out cascade principals and recovery plan.
The Individual
The key requirements for the role are
Good standard of education, A' levels, higher degree an advantage.
At least ten years previous experience in leadership including responsibility for reporting to senior management in a similar, customer focused, professional/corporate environment.
Will have worked to tight deadlines in a results orientated atmosphere where using a persistent but tactful approach has produced a successful outcome on an ongoing basis.
Strong communication/people skills are essential together with experience in leading and developing staff at all levels. Must be seen as a role model and always present an enthusiastic, approachable and professional image.
Proven ability in organisation, change management, co ordination, problem solving and time management.
Needs to be robust, self motivated, flexible, calm, confident, persuasive, consistent, assertive and proactive.
Job holder must demonstrate a mature, pragmatic and adaptable approach to people and tasks.
Understands, endorses and complies with the Firm's values at all times.
Able to gain trust and be discreet when dealing with sensitive information/HR issues.
Good knowledge of all MS Office/IT packages.

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