Search for live jobs like this one.
Customer Experience Manager |
|---|
Secretarial |
in London City |
| Working for one of the City's leading Investment Banks the role needs:-
Job Purpose To define requirements to and monitor the performance of suppliers of insourced and outsourced customer service, call centre(s), fund and product administration, fund accounting and pricing, depositary/trustee services for a wide range of investment products targeted at the retail and institutional markets. Person Profile Knowledge and# *****; A thorough understanding of investment products administration Skills and# *****; Excellent at building and maintaining relationships and# *****; Strong influencing and good negotiation skills and# *****; Strong communication skills an– verbal, written, presentation and facilitation and# *****; Strong analysis skills an– able to identify trends and patterns as well as be able to probe to the detailed level and# *****; Problem solving and root cause analysis skills and# *****; Strong planning, co-ordination and organising skills and# *****; Change management skills and# *****; Budgeting and cost control skills and has commercial acumen and# *****; Strong performance management skills Experience and# *****; A minimum of five years management experience in an investment company (preferably unit trust/OEIC) or a third party administrator |
Search for live jobs like this one.
Contained here is an archive of the jobs posted on London Office Jobs. This is purely for reference. Applications for this job in London cannot be made. If you wish to find current vacancies please use the search option contained in the menu.
For more office Jobs in London
